Vodafone Care Phone Insurance
Prices vary according to device and level of cover. The cost of insurance for your specific device will be shown at point of purchase. You must be over 18, a permanent UK resident, and have a UK billing address, to purchase insurance.
Why Vodafone Insurance?
The best range of cover of any UK network
Policies start at just £2 a month, ranging from Screen Damage cover to Loss, Theft, Damage and Breakdown cover.
Insurance that's built for tech
We use manufacturer-approved parts, and offer inclusive worldwide cover, as well as AppleCare Services on selected policies.
Keep those you love connected
Enjoy 15% off every additional policy you buy. Plus, we'll get you back up and running quickly with our Next-day Replacement or Express Repair options.
Insure your device in a few simple steps
Step 1
Select your device
Step 2
Choose level of cover
Step 3
Confirm your details
What's covered?
- **Front screen damage cover** - damage to your front screen is covered, as long as it's not just cosmetic.
- **Additional damage cover** - covers other damage if it happens at the same time as front screen damage. Screen Damage | - **Damage and breakdown cover** - your device is covered if it's accidentally damaged or stops working. Damage and Breakdown | - **Damage and breakdown cover** - your device is covered if it's accidentally damaged or stops working.
- **Loss and theft cover** - for theft claims you'll need a police crime reference number. Loss, Theft, Damage and Breakdown |
|---|---|---|
- Prices vary according to device and level of cover. The cost of insurance for your specific device will be shown at point of purchase.
- Not all devices are eligible for Vodafone Insurance. To check whether your device is eligible, click [Get protected((target="_blank"))](https://eshop.insurance.vodafone.com/uk) or contact [0333 304 3346](tel:03333043346). | ||
£2 - £7 a month | £4 - £12.50 a month | £6 - £19.50 a month |
Anytime you make a successful claim, you need to pay a contribution. This is called the excess fee, and the amount is based on your device model and claim type.
**Screen Damage Cover**
- Front screen ranges from £25 to £50.
- Front screen, plus additional damage ranges from £50 to £125.
**Damage and Breakdown Cover and Loss, Theft, Damage and Breakdown Cover**
- Ranges from £50 to £150.
- AppleCare Services front screen or back glass is £25 (£50 if both repaired). | ||
£25 - £125 | £25 - £125 | £25 - £150 |
Here's a summary of claims fulfilment by insurance type. For full details, including geographical restrictions, see our [Frequently Asked Questions((target="_blank"))](https://eshop.care.vodafone.com/uk/faq)
**Screen Damage Cover**
- **Standard Repair:** We'll repair your screen within five working days, then courier it back to you.
- **Express Repair:** For an additional £50, we'll repair your device within 24 hours, then courier it back to you.
**Damage and Breakdown Cover and Loss, Theft, Damage and Breakdown Cover**
- **Next-day Replacement:** We'll send a replacement device the very next day after your claim has been accepted, except for UK bank holidays. | ||
Express Repair available | Next-day Replacement | Next-day Replacement |
- You can cancel your policy at any point. There is no minimum commitment period. | ||
**Screen Damage Cover**
- Accidental damage to the front screen of your phone and accidental damage that occurs at the same time. Liquid, catastrophic and cosmetic damage are excluded.
**Damage and Breakdown Cover and Loss Theft, Damage and Breakdown Cover**
- Accidental damage to the front screen and back glass of your phone are covered. | ||
- We cover you, wherever you are in the world. Replacement or repaired devices will only be delivered to a UK address. | ||
**Screen Damage Cover - Limited**
- Cover for limited accidental damage which occurs at the same time as the damage to the front screen, excluding catastrophic, liquid or cosmetic damage.
**Damage and Breakdown Cover and Loss Theft, Damage and Breakdown Cover**
- Cover for where an accident has occurred, which affects the use of the device.
- Replacement devices will be from refurbished stock. | ||
Limited | ||
- Cover for when your device is accidentally damaged by water or any liquid in a way that affects its use. | ||
- Cover for accessories bought from Vodafone or GetGoFone and worth up to £200 that are lost, stolen or accidentally damaged at the same time as your device. | ||
- Cover if your device develops a fault, including when out of warranty. | ||
- You can visit an Apple Store or an Apple Authorised Service Provider for help or repairs, at home or abroad.
- Reduced excess fee of £25 for front screen or back glass repair (£50 for both) on compatible models.
- 24/7 priority access to Apple experts for technical support via chat or phone.
- Software support for iOS, iCloud and Apple-branded iPhone apps.
- Battery replacement at no additional cost if the battery retains less than 80% of its original capacity. | ||
- We may not cover incidents where you have intentionally put your mobile phone at risk or not taken care of it.
- Replacement devices will be from refurbished stock. | ||
Eligibility
To purchase insurance, you need to be a Vodafone Pay monthly consumer customer. Your device must be under 37 months old, fully functional, and undamaged. You need to have purchased it new or refurbished from a manufacturer, network provider, or retailer (high street or online), with a proof of purchase showing the IMEI number.
To purchase insurance, you need to be a Vodafone Pay monthly consumer customer. Your device must be under 37 months old, fully functional, and undamaged. You need to have purchased it new or refurbished from a manufacturer, network provider, or retailer (high street or online), with a proof of purchase showing the IMEI number.
Not all devices can be insured. To check whether your device is eligible, click Get protected or contact 0333 304 3346.
Cancellation
You can cancel within 30 days of purchase (the cooling off period) for a full refund of your first month's premium. After that, we'll refund any unused cover on a pro rata basis.
You can cancel within 30 days of purchase (the cooling off period) for a full refund of your first month's premium. After that, we'll refund any unused cover on a pro rata basis.
Excess fee
Anytime you make a successful claim, you need to pay a contribution. This is called the excess fee, and the amount is based on your device and the claim type.
Anytime you make a successful claim, you need to pay a contribution. This is called the excess fee, and the amount is based on your device and the claim type.
Cosmetic damage
Damage that doesn't stop your device working is not covered.
Damage that doesn't stop your device working is not covered.
New for old replacement
Replacements devices are high grade refurbished, not brand new.
Replacements devices are high grade refurbished, not brand new.
Not taking reasonable care
If you do not look after your device or knowingly put it at risk, your claim may not be accepted.
If you do not look after your device or knowingly put it at risk, your claim may not be accepted.
Unauthorised network charges
Such as calls, texts or data used by the person who stole your phone.
Such as calls, texts or data used by the person who stole your phone.
More than three claims a year
If you make three successful claims in any 12-month period, the policy will be cancelled.
If you make three successful claims in any 12-month period, the policy will be cancelled.
Terms and conditions
For further detail on the features, benefits, exclusions and limitations, see our Insurance Product Information Document or view our full Terms and Conditions
AppleCare Services
Included for iPhones on Damage and Breakdown cover or Loss, Theft, Damage and Breakdown cover.
Walk In Repairs & Replacements
In Apple Stores or Authorised Service providers worldwide
Reduced Excess Fee
£25 for screen or back glass repair (£50 for both) through AppleCare Services
Replacement Battery
Free replacement if less than 80% of original capacity
24/7 Access to Apple Experts
Available online or over the phone
Software Support
For iOS, iCloud and Apple branded apps
AppleCare Services is not available with Screen Damage cover or policies covering iPads, laptops or watches.
For more information on AppleCare Services, see our Frequently Asked Questions
To make an insurance claim, you can call:
From the UK: 0333 304 3346
Monday to Friday 8am to 8pm and weekends and bank holidays 9am to 6pm (standard call charges apply).
From abroad: +44 7836 191 191
(Free from any Vodafone phone, but standard international call charges apply from other mobiles or landlines).
For more information on claims, see the Insurance Frequently Asked Questions
Cancelling your insurance
To cancel, change or discuss available options on your policy please call 0333 304 3346 Monday to Friday from 8am to 8pm and from 9am to 6pm on weekends and bank holidays.
For more information, including how to cancel by email, see our Cancellation FAQ
Are you a business customer?
If you're a business customer, find out more about Business Insurance here or contact 0333 304 3346 Monday to Friday from 8am to 8pm and from 9am to 6pm on weekends and bank holidays.
If you want information on cancelling a Business Insurance policy please visit our Business Cancellation FAQ.
Frequently Asked Questions
The amount you pay for Vodafone Insurance, including any applicable discounts, will be made clear at the point of purchase and is confirmed on your Certificate of Insurance within your Welcome Pack. It is also available by viewing your online bill at My Vodafone or the My Vodafone App.
For more information about any discounts and the terms and conditions that may apply, please click here.
Your manufacturer's warranty covers your device for electrical and mechanical faults only. It does not cover issues like cracked screens, liquid damage, accidental damage, loss, or theft. Vodafone Insurance can protect you against these risks, depending on the level of cover you choose.
Screen Damage Insurance
- If a repair through your insurance affects your ability to claim under the manufacturer's warranty in the future, we'll guarantee the repair and cover its cost for the entire warranty period - even if you cancel your policy.
Loss, Theft, Damage & Breakdown / Damage & Breakdown
- Your insurance will run alongside your manufacturer's warranty, providing extra protection for risks not covered by the manufacturer.
Yes, your device (brand new or refurbished) must have been purchased directly from a manufacturer, network provider, or retail store (either on the high street or online).
The monthly insurance premium, as well as any excess payable in a claim (or the optional Screen Damage Express Repair Fee if applicable), will be added to your Vodafone bill.
What happens next depends on your level of cover:
Loss, Theft, Damage and Breakdown / Damage and Breakdown
- If your claim is approved, we'll aim to replace your device with a device of the same make, model, and memory size. If that's not possible, you'll be offered a choice of models with an equivalent specification.
Screen Damage
- If your front screen is damaged, and there's additional damage that happened at the same time, we'll repair both.
- Catastrophic, liquid or cosmetic damage is not covered.
AppleCare Services
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Once your claim is approved, you can visit an Apple Store or an Apple Authorized Service Provider for help or repairs at home or abroad.
If you claim through AppleCare Services, you'll benefit from a reduced excess for:- Screen or back glass repair through AppleCare Services - £25
- Screen and back glass repair through AppleCare Services - £50
If your iPhone can't be repaired in-store, you may be offered a replacement if one is available, or it may be sent to you using the Express Replacement Service. The availability of this service depends on your location, the store, and device availability. In these cases, the standard accidental damage or breakdown excess will apply, as shown on your certificate of insurance, within your welcome email or letter.
If you claim directly through the insurer (not via AppleCare Services), the standard accidental damage or breakdown excess will also apply.
You are covered for your iPhone, battery, and included earphones and accessories. The battery is covered for replacement available at no extra cost if retains less than 80% of the original capacity). Back glass repair is not available on iPhone SE and iPhone models released prior to iPhone 12.
You can get support for your device, iOS, iCloud, and Apple apps from Apple's technical experts online or by phone. Start by visiting getsupport.apple.com.
For details about your policy including what's covered, what's not covered, and how to make a complaint, visit vodafone.co.uk/terms-and-conditions/insurance.
If you need further assistance, please call 0333 304 3346, Monday to Friday from 8am to 8pm and from 9am to 6pm on weekends and bank holidays.
Loss, Theft, Damage & Breakdown/ Damage & Breakdown
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Once your claim is approved, we aim to send your replacement device by next day delivery (including weekends but excluding UK Bank Holidays).
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In some locations, delivery takes two days due to courier limitations. These locations are listed below:
- Guernsey
- Isle of Man
- Jersey
- Northern Ireland
- HS (All postcodes)
- KW (All postcodes)
- TR21-TR25
- ZE (All postcodes)
- AB31-38, AB41-AB56
- FK17-FK21
- IV1-IV63, IV99
- KA27-KA28
- PA20-PA80
- PH15-PH52
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Delivery times will be confirmed when your claim is accepted, as postcode coverage can change.
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During the first 3 months of this policy, replacement devices can only be sent to your Vodafone billing address. After this, delivery to an alternative UK address may be possible.
Screen Damage
- Standard Repair - we aim to repair your device within five working days (excluding weekends and bank holidays) from when it's received at the repair centre, subject to parts availability. Once repaired, a courier return will be arranged.
- Optional Express Repair - we aim to repair your device within 24 hours (excluding weekends and UK bank holidays) from when it's received at the repair centre, subject to parts availability. We'll then arrange a priority courier return. This service is subject to availability and costs £50, added to your next Vodafone bill.
You can make up to 3 successful claims within any 12-month period, after 3 successful claims your policy will end.
If you have further questions, please see our additional Insurance FAQs or the Terms & Conditions.
You can also call 0333 304 3346, Monday to Friday, 8am to 8pm and from 9am to 6pm on weekends and bank holidays.